A feature is a means, not the goal.
Someone searching for a course may want to change careers, solve a problem at work, or explore an interest. The same interface can serve different goals, and each goal changes what information matters.
PAUSE & CONSIDER
What is the person trying to achieve?
Think of a digital experience you use often. Describe the goal in one sentence without mentioning a button, screen, or feature.
Your notes stay in this tab and are not sent or stored.Keep the context in view.
Time, environment, confidence, and access needs can change how a person experiences the same task. Use these as questions to investigate, rather than assumptions about your users.
Ready when you are.